Privacy Policy
Shannyn Merlo T/As Inspired Outcomes Consulting is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cath)(the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. We collect a range of personal information necessary for our business operations, including but not limited to:
- Contact Information: Names, business names, addresses, email addresses, phone numbers.
- Business Information: Details about your business operations, business financials, and other business-related data.
- Confidential Business Information: Any sensitive or proprietary information provided by your business.
- Personal Details: Information about your family status, such as whether you have children, and other relevant personal details.
- Demographic Information: Age, gender, and other demographic information.
- Other Information: Any other personal or business information necessary for us to provide our services or as required by law.
We may collect Personal Information in a variety of ways, including, but not limited to, interviews, telephone, email, when visiting our website www.inspired-outcomes.com, registering for a product or service, subscribing to the newsletter, responding to a survey, filling out a form, and in connection with other activities, services, features or resources we make available via our website www.inspired-outcomes.com, from your website, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We may use cookies to enhance your experience. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the website may not function properly.
How we use collected information
We collect your Personal Information for the primary purpose of providing our services to you, providing information and services to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by using the unsubscribe function on marketing emails or by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. We generally do not collect Sensitive Information, however if we do it will be used only:
• For the primary purpose for which it was obtained,
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances, including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the
Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Inspired Outcomes Consulting will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Your acceptance of these terms
By using this website, filling in a form, survey or profile you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our website.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
PO Box 311
Elwood, VIC, 3184
admin@inspired-outcomes.com
This document was last updated on 14 August, 2024