Small Business Coaching for Growing Businesses

Each business and business owner is unique which is why we provide bespoke solutions to your specific problems.

Shannyn Merlo sitting with a client during a coaching session
Value-driven

Gain Clarity and Focus on Your Highest Priorities

Running a small business is not for the faint of heart. Managing teams, developing your growth plans, keeping your customers happy, and making sure there's cash to make payroll are often things you're doing with limited support. Who's keeping you motivated, focused and accountable to your goals? We help business owners:  

Work "on" the business (not just "in" it)

Create strategic and operational business plans

Build project acumen into your business processes

Understand and improve leadership skills

Hire the right people in the right roles

Set the business up for growth

Build a culture of happy, high-performing teams

Shannyn Merlo coaching a client
Our Process

What Happens Next

Want to know how we operate? For us, making sure we’re the right fit, with the right solutions for your unique challenges, is more important than growing our bottom line. We’ll never be afraid to tell you if we’re not the right person for the job, so let's start with a chat.

Book A Chat

Step 1

Let's have a quick chat to understand what you're looking for and whether we might be the ones to help.

Complimentary Needs Analysis

Step 2

"Prescription without diagnosis is called malpractice!" which is why we start off by undertaking a needs analysis to understand your business and prioritise our coaching program. Even if we don't end up working with each other, you'll have more clarity about what to focus on to achieve your goals.

Initial Engagement

Step 3

Based on your goals and our needs analysis, we’ll work through a plan in our initial engagement of one to six months. By the end of the initial engagement you’ll have achieved more than you thought possible and will have a clear picture of how we might support your business with ongoing support and accountability.

Ongoing Support and Accountability

Step 4

Success happens through a series of consistent steps, which is why most of our clients stay with us for months and years after the initial engagement.

Depending on your stage and phase of growth our ongoing coaching consists of weekly or fortnightly sessions.


Not sure if we're right for you? Why not try us on with a complimentary problem solving session?

Book A Chat

Let’s chat through your challenges or business goals to see if we are a match.

Shannyn Merlo at a podcast interview

FAQs

Here you'll find answers to the most common questions about our coaching services and how we can help your business. If you don't find what you're looking for, please feel free to contact us directly.

“Traditional coaching” involves allowing the client to find their own solutions. Do you do this, or do you make suggestions and give advice?

If anything, we’re a bit more consultative and advisory than "traditional coaching". However, a great coach asks even greater questions and knows when to let their client find their own answers. We work collaboratively to get the best outcomes for our clients.

Do I have to stay with you forever?

No. Once we have finalised our initial engagement, we hope you’ll continue to work with us. Your business growth is a journey, but we don’t lock you in. Clients choose to continue to work with us on a monthly retainer with weekly or fortnightly coaching sessions. We scale up and down depending on your needs.

Will I definitely make more money if I work with you?

We want to say yes, but the reality is, that coaching is a tool. If you don’t implement the plan or take action then nothing we say or do will make a difference. What we have done however is help our clients make better business and hiring decisions, we advise on marketing strategy and keep sales on track. We also hold our clients accountable to managing their finances better and tracking and measuring performance, and all of this helps to make more revenue or more profit.

Can we just do a quick one-off session instead of regular sessions?

If you'd like to see how we work, book in for a complimentary problem solving session. We work on a retainer with regular meetings after our initial engagement as we have found that this creates better accountability and a continuous improvement mindset.

Is it worthwhile to get business coaching when just starting a business?

Absolutely! This is a crucial time to get support, whether it’s with a business coach, a mastermind group or your peers. We generally don’t work with start-up businesses, but we’re happy to have a chat to see if we might be a match for what you’re looking for. Book a call.

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Name Surname

Position, Company name

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Name Surname

Position, Company name

Shannyn has such a high EQ and is able to combine the tangible, the intangible and the emotional to understand what is “really going on”. She provided me with the tools I needed to deliver my message accurately, articulately and with confidence.

Renee Hill

CEO & Virtual CFO, Eligo Consulting

Being the only director in the company, it was extremely useful to have another business mind to bounce ideas back and forth with, to have the different aspects of the business analysed from a different perspective, to have the right introductions made and a kind word there when needed. I could say that Shannyn helped me with the right balance of life and business coaching and nourished my self-confidence throughout the journey.

Laura Litcanu

Founder & Principal Architect, Unfold Architecture

I have found Shannyn’s business coaching to be insightful and incredibly valuable for helping me to get focused on my priorities for growing my business in a way that works for me. She knows her stuff and is very down to earth and compassionate. Highly recommended as a business coach!

Christina Canters

CEO, Podcast Services Australia

In addition to education on core business fundamentals, Shannyn helped reconcile a dissonance I had between my personal values and business requirements. We did this by defining core business values, creating a decision-making frameworks and implementing this in the business operations. The work I’ve done with Shannyn has definitely helped me make better business decisions and establish the right people in the business, the best procedures/processes, and the best strategy for employee management (hours, incentives, etc.).

Dr Christian Varney

Wellness Chiropractic, Business Owner & Chiropractor

Absolutely I’d 100% recommend Shannyn.” What makes Shannyn special: “She’s extremely open-minded, and her set of skills and vast store of knowledge are extremely fundamental and adaptable to just about any business. There’s a couple of things I especially like about working with Shannyn: She’s really involved and goes very in depth into the issues, and asks a lot of questions. She offers radically different perspectives and lenses for resolving challenges with staff and people outside the business.

Tim Duggal

CEO & Founder, Mobile Monster

Goal-setting and identifying business KPI’s has been one of the best things we’ve done so far. I now have objectives to measure progress against, and milestones to aspire to. I really feel as though I’m finally on the right track. The aggregated value Shannyn has delivered is an integral part of the business’ growth in the last 12 months. Shannyn is a crucial piece in the puzzle.

Michael Plowright

Founder, Working Well Together

It didn’t take long for Shannyn to realise that I needed to work on personal development before I could work on the business, which I believe helped me to grow as a leader in preparation for the business growth that was inevitable. I soon realised the value that she provides as both a business owner, but also as a business coach.

Krys Sutton

Founder, The CRM Team

Our work together allowed me to make some good decisions on who to recruit by reviewing my business purpose, vision & values. Our planning and preparation made for the smooth transition of a new staff member.

Inbam Devadason

Director & Financial Advisor, Precision Financial